{
  "category": "AI & Automation",
  "id": "appointment-reminders",
  "title": "Appointment Reminder Logic",
  "industry": "Professional services",
  "platforms": [
    "Calendar",
    "CRM",
    "Email"
  ],
  "audience": "People who have already booked a consultation.",
  "challenge": "Reminder sequences continue after cancellations or show the wrong time zone.",
  "headline": "The right reminder for the right appointment.",
  "output": {
    "Confirmation": "You are booked. Include the date, local time zone, meeting format and a reschedule link.",
    "Before meeting": "Send preparation instructions appropriate to the appointment type.",
    "Cancellation": "Stop queued reminders and confirm cancellation once.",
    "Reschedule": "Invalidate the old schedule, retain the booking history and create the new reminder schedule.",
    "Failure handling": "Retry transient delivery failures; route repeated failures to the appointment owner."
  },
  "rows": [
    [
      "Confirmed",
      "Meeting is still active",
      "Send preparation note"
    ],
    [
      "Rescheduled",
      "Version has changed",
      "Cancel old queued messages"
    ],
    [
      "Cancelled",
      "No active appointment",
      "Stop all reminders"
    ]
  ],
  "measurement": "Track attendance and reschedule completion by booking cohort. Record delivery failures separately from no-shows.",
  "qa": "Test daylight saving changes, meetings booked shortly before start, double reschedules and cancelled calendar events.",
  "status": "Illustrative concept",
  "origin": "New addition",
  "description": "Reminder sequences continue after cancellations or show the wrong time zone.",
  "subtitle": "Reminder sequences continue after cancellations or show the wrong time zone.",
  "deliverable": "Workflow simulator",
  "tags": [
    "Calendar",
    "CRM",
    "Email",
    "Professional services",
    "Workflow simulator"
  ],
  "type": "interactive",
  "src": "projects/appointment-reminders.html",
  "number": 42,
  "color": "#82d9d0"
}